BOOKINGS:

Your desired date and services will be secured when the deposit payment and signed contract are received. The remaining balance must be paid 14 days before the date of the event.

PAYMENTS:

Payments can be made with PayPal, Venmo, Credit card, or Cash. We do not accept checks.

Failure to pay in full by final due date will result in the order being canceled and any payments made by the client being forfeited.

CANCELLATION / RESCHEDULING:

Deposits are non-refundable as we have held your date and turned down other events to do so. Refunds are not available for services provided but not utilized by the customers. Please book carefully as we do not provide refunds due to change of mind or wrong decisions. In the case of poor weather, your event may be re-scheduled to another date at no cost pending availability. Cancellations the DAY OF scheduled event results in forfeit of full amount of picnic/event cost. Rescheduling of services will only be permitted once, second cancellation forfeits full amount of total cost. Any cancellation or rescheduling must be made at least 14 days before your scheduled date or you will be responsible for paying the full invoiced amount.

If something occurs to affect your date, please let us know immediately to discuss options.

We reserve the right to withhold any payments made to cover items that were specifically ordered for this event.

CONSULTATIONS:

You have up to 2 hours of consultations with us as follows:

• 1 hour initial consultation
• 1 hour final design meeting

You can have your consultations face-to-face or via video or phone calls. Texts, emails, and calls can be made between client and designer to allow for open communication during the planning of the event.

CUSTOM DESIGNS:

A $200 fee is required for the design of custom themes, florals, and decor. This amount is non-refundable and non-transferable to ensure compensation for work performed by the designer.

Should you decide on our services the design fee amount is applied towards rentals and services totaling $800 or more.

After the initial consultation, the designer will present a proposal to the client. For events booked 30+ days in advance, any revisions to the agreed design must be made within one week of the proposal. Once a design has been approved by the client, no revisions can be made for events happening within 14 days.

DELIVERY OF DÉCOR RENTALS:

We provide delivery and set-up within a 25-mile radius from Norman, OK for a fee starting at $75. This fee covers gas, mileage, tolls, and time for the delivery. We will still accept orders for outside of the 25-mile radius, however, the client will need to arrange pick up of decorations from our location or meet a minimum order of $1200 for setup & delivery. We do not offer shipping.

We will deliver all elements at a time to be agreed upon with the client. It is your responsibility to designate and have someone available to receive the delivery.

If no one is at the venue at the time of delivery, or if we cannot gain entrance, we will return the items at which point the responsibility of the delivery then becomes yours.

We cannot be held responsible for delays or incomplete décor due to tardiness on the part of the client and/or other parties and vendors.

When breakdown and haul-away services are requested, it is the responsibility of the client and designated person to remain at the delivery/event/venue site with the décor items until the designer or a Lavish Décor Rentals and Design staff member has arrived to pickup all inventory used for the event.

SET-UP:

We require access to the location at least 2 hours prior to the scheduled event start time. This is necessary in order for the Designer and decorating team to organize and set everything up before the event begins. We cannot be held responsible for delays (or incomplete decor) if not allowed a reasonable amount of time to complete decor services as described in this agreement.

If you have booked venue set-up as part of your décor rental services, we will deliver to the venue at the predetermined time and will proceed in placing any decorations in their specified location.

If the venue is not fully prepared for set up, the Designer will not remain on the premises. Decorations will be left and instructions given to the client or designated person delegated by the client. Preparation of the location includes the removal of any furniture, items, and trash not associated with Lavish Décor Rentals and Design. A clean, smoke free, and unobstructed space is required to setup for the picnic/event/rentals. Smoking is not permitted around Lavish décor items. Due to the fragility of the décor pieces, the attendance of pets and small children must be discussed and mutually agreed upon by the client and the designer to avoid possible damage to products or injury to persons.

The Client is responsible for ensuring the rules regarding decoration placements for the venue are strictly adhered to. Please check with your desired venue before your consultation.

CLEAN-UP:

It is the responsibility of the client to have all décor rentals removed from the venue at the end of the event and returned to Lavish Décor Rentals and Design by the agreed upon date and time.

Décor rental package breakdown and haul-away services are offered separately as a chargeable extra. Breakdown and haul-away services are included with picnic and event collection bookings. All trash and personal items are to be collected by the client prior to the arrival of the designer for breakdown of picnics and events. Picnic and event collections are to remain intact for Lavish Décor Rentals and Design personnel to conduct an inventory check off. it is the responsibility of the client to remain at the event/venue site with the décor items until a Lavish Décor Rentals and Design staff member has arrived to pickup all inventory used for the event.

DECOR EQUIPMENT:

All décor and equipment are the property of Lavish Décor Rentals and Design and must remain onsite for pickup at the end of the event. The Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that any décor and equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s). Additional fees to cover the current purchase price (including delivery costs where applicable) of the items may also apply.

MATERIAL GUARANTEE:

Due to the general nature of décor items, we cannot guarantee that they will remain perfect and intact under certain circumstances such as outdoors, warm temperatures, long exposure, etc.

Although we make every attempt to provide an exact design and to match colors and pieces, variation is a natural phenomenon in event styling and we cannot guarantee exact matches.

SUBSTITUTIONS:

We will do our best to accommodate your specific requests but we cannot guarantee your choices will be available at the time of order due to the nature of wear and tear of items. We reserve the right to make substitutions due to unavailability, or if items received are not of the quality suitable for your event. We will make any necessary substitutions in your best interest and maintain the integrity of your color scheme, theme, and design concept.

INCLEMENT WEATHER:

Sunshine is not always guaranteed, so we do require an indoor location as a backup where we can continue the event as planned. In the event of bad weather, The Customer agrees that Lavish Décor Rentals and Design can request a location change due to predicted weather and for security of the property and safety of staff, may refuse set up should an alternative location not be sought. It is the responsibility of the customer to source an alternative location and make sure all permit and permission requirements for each location is met. Proof of these permits and permissions are required to finalize bookings with Lavish Décor Rentals and Design. Bookings which are paid in full that require cancellation due to rain/high winds/bad/severe weather, where practicable, will be re-scheduled within a 3- month period. Additional costs for all the perishable items e.g. flowers, food etc. will be incurred if cancelled less than 72 hours prior to the event. Rescheduled dates are subject to availability.

We shall not be responsible should inclement weather, acts of God, war, terrorist acts, government regulation, riots, civil disorder, disaster, strikes, power outages, etc make it impossible to fulfill our obligations as set out in this agreement.

We will do our best to be flexible with providing alternatives where such a situation arises. It is clearly understood that there will be no refunds or discounts for loss or failure of performance due to factors outside and beyond our control.

We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff.

DISCLAIMER:

We use professional equipment and material as intended for its particular purpose within all designs.

To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in.

Please do not use or place any decor designed for indoor use outdoors or outside of covered 4-wall framed structures. Similarly, do not use any decor designed for outdoor use indoors.

EXCLUSIVITY:

Lavish Décor Rentals & Design will be the sole exclusive designer for the contractual event. In the case other vendors are necessary for the styling of this event, the collaboration of other parties must be agreed to by Lavish Décor Rentals & Design. By signing this agreement the client agrees that no other person or company shall provide decor for the event without our prior written consent. If this occurs, we reserve the right to leave the job site for breach of contract.

We own the rights to any mockup materials, designs, sketches, pictures, etc that we produce for you. Therefore you are not permitted to show them to or allow them to be copied or used by any other event stylist without our express consent.

PHOTOGRAPHY:

We reserve the right to use all photographs of our work for advertising and promotional purposes on our website, portfolio, social media, brochure, etc. You agree to us taking and using such images as described and release any, and all claims regarding use.

This signed agreement serves as a release authorization for such materials.

CONFIDENTIALITY:

All information provided by the client shall be treated with the requisite confidentiality and will only be available to us, our staff, and any other relevant party you agree to e.g. photographer or planner.

Your personal details will not be made available to any other party without your express agreement.

CLIENT RESPONSIBILITY:

The Client is responsible for providing all information in full and correctly as requested.

It is your responsibility to check and provide a suitable location for the decorations upon pick up, delivery, or set up. It is the responsibility of the client to secure picnic/event locations and make sure all permit and permission requirements for each location is met. Proof of these permits and permissions are required to finalize bookings with Lavish Décor Rentals and Design.

We are not responsible for how you handle the items once they are in your possession. The client is responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff. The Client is responsible for all losses due to theft, vandalism, misplacement or damage.

Lavish Décor Rentals and Design reserves the right to terminate this contract immediately for any breach of terms, and the contract will become void and all monies paid by the client are non-refundable.